We understand that it may have been frustrating to have your winnings partially voided due to exceeding the max win limit during that particular period (for that specific GAME and COIN).
However, we want to reiterate that our terms and conditions clearly outline the rules and limitations for each game. We always strive to pay our users exactly what they win, as long as it falls within our terms and conditions.
We have since increased our game limits based on our bankroll and constantly strive to improve our services for our users. We appreciate your understanding and wish you the best of luck in your future gameplay.
BCGame_POP's post in Bc.game owes me $19,000 for a little over a year now was marked as the answer