Hey team,
Deposited NZD via POLi — it's listed as supported on the site/app.
Tried to withdraw: "Stay tuned—something's coming!" (fiat channel unavailable).
Support chat with Erica: Confirmed no NZD withdrawal, no fiat-to-crypto conversion available, no manual processing, no alternatives. Just "wait for updates" with no ETA.
This feels like a deposit trap—misleading under NZ Fair Trading Act (accepted funds with no exit path).
Request: Manual convert full balance to SOL ASAP.
Happy to DM UID/docs for quick fix—don't want to escalate publicly elsewhere (Reddit/Trustpilot/X), but will if no resolution here.
Thanks—let's sort this fairly.
